return

You can return your order to us within 14 days of receiving it. It is important that the products are undamaged and returned in the condition in which you received them.

Here's how it works:

1. Pack the items you do not wish to keep and return them to the condition in which you received them. Then simply place the items in a box, seal the package, affix postage, and send it to the following address: JayKay GmbH, Heidachstr. 70/2, 88079 Kressbronn, Germany

2. After handing over the package to the shipping service provider, we recommend that you keep the proof of delivery in a safe place so that you are covered in case the package is lost by the shipping service provider.

3. Once we have received your return, we will check the returned items and then issue a credit note to your chosen payment method. Please note that shipping costs will not be refunded for complete returns.