Defective product

If your product is faulty or defective, please contact our service team by email:de. In order to process your request quickly, we need the following information from you:
1. Please send us a copy/picture of your invoice for the defective product.
2. In order to process the defect quickly, we require a detailed description of the fault and, if necessary, pictures/videos.
3. Please send us your full address in case the item es exchanged.