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Cancellation policy

Consumers have the right to withdraw their order within fourteen days after the purchase.

Right of cancellation

You have the right to revoke this contract within a period of fourteen days without giving reasons.
The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or have possessed the last product.
In order to exercise your right of cancellation, you must inform us (JayKay GmbH, via letter or e-mail) about your decision to cancel this contract. You can use the enclosed sample withdrawal form, but this is not required.
In order to maintain the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this agreement, we will pay you back all the payments we have received, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received. For such repayment, we use the same payment method you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.
You must return the goods immediately or in any case no later than fourteen days from the date on which you informed us of the revocation of this contract. The deadline is respected when you send the goods before the end of the deadline of fourteen days. They bear the immediate cost of returning the goods.


Goods intactness

You shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.
The goods must be returned undamagedand complete with all original packaging; If there are no signs of wear or dirt due to storage and possible use, the refund will be made subject to the following points.

The right to return is subject to the following conditions in all cases:

– The right refers to the whole purchased product; It is not possible to return only parts of the purchased product (e.g.: accessories, enclosed tools, etc.);

– It must be complete and be returned in its original packaging (including packaging and any documentation and accessories: instructions for use, cables, etc.);

– until the acknowledgment of receipt that the goods have arrived at the warehouse, the shipment is the responsibility of the customer;

– In the event of damage to the goods during carriage, the customer will be notified of the incident (within 5 working days after receipt of the goods in our own warehouse) in order to give him the possibility to report and demand damages to the courier service (only if an appropriate insurance was previously concluded with the courier service); In this case, the product is made available to the customer for the purpose of restitution, and at the same time the request for return is canceled;

– JayKay GmbH is in no way responsible for damage or theft / loss of uninsured returned goods;
– After the arrival of the goods in the warehouse, the product is checked in order to determine any damage or misuse which is not attributable to the transport.

Within 14 days after the arrival of the goods we will credit the entire amount already paid by bank transfer. The customer must provide the bank details for the refund in good time (IBAN SWIFT / BIC of the recipient of the invoice).
The right to return does not apply as soon as we find any defects, in particular the failure to fulfill the stipulated conditions on the integrity of the goods:
– Improper handling of the goods which has resulted in integrity or use of any objects of use;

– Absence of integrated elements of the product (accessories, cables, instructions, parts,);

– The damage of the product for various reasons during transport.


Sample withdrawal form

(If you want to revoke the contract, please fill out this form and return it.)

– To JayKay GmbH, Heidachstraße 70/2, 88079 Kressbronn, Germany, info@JayKay-sport.de

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

– Ordered on (*) / received on (*)

– Name of the consumer (s)

– Address of the consumer (s)

– Signature of the consumer (s) (only if submitted on paper)

– Date

(*) Delete as appropriate.